SUPPORT CENTER

Answers, before you have to ask.

Everything clients most often ask us about ordering, payment, customization, and delivery — search below or browse by topic.

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Showing all 17 questions

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Payment modes accepted — cards, wire, PayPal & net banking

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Delivery formats — PDF, Excel, and PPT on every report

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Industries covered, from healthcare to semiconductors

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Post-sale analyst call included with every purchase

All questions 17
Payment & Receipts 3
Industry Coverage 2
Methodology 3
Customization & Licensing 4
Report Formats 1
Post-Sale Support 2
Security & Confidentiality 1
Enterprise & Volume 1
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01
Payment ★ Popular

I want to purchase a report. What payment modes are available?

We accept multiple payment modes to make ordering straightforward, including:
  • Internet banking
  • PayPal
  • Credit card
  • Bank wire transfer
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02
Coverage

Which industries do you cover in your research?

We publish market research across a wide range of sectors, including but not limited to Automotive & Transportation, Chemicals & Materials, Construction & Manufacturing, Electronics & Semiconductors, Energy & Power, Food & Beverage, Healthcare & Medical Devices, and Industrial Automation & Equipment. See the full list on Industry Reports.
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03
Methodology

What sources and methodology do you use?

Full details on how we design, source, and validate every report are laid out on our Research Methodology page.
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04
Customization ★ Popular

Can I customize the research report to my requirements?

Yes. Submit a request through our Custom Research form, and our analysts will tailor the scope, geography, or segments to fit your exact need.
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05
Methodology

What sources are used for the market research itself?

Every study blends primary research — surveys, interviews, and focus groups — with secondary research, which involves gathering and analyzing existing data, reports, and other published sources.
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06
Formats

What formats are reports delivered in?

Reports are available in three formats:
  • PDF
  • Excel
  • PPT
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07
Customization

Can I purchase an individual section of a report?

Yes, individual sections can be purchased separately. Get in touch with our sales support team through Contact Us with the section you need.
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08
Support

Do you offer post-sales support?

Yes. Every purchase includes comprehensive post-sales support, including dedicated call-time with the analyst who authored your report to walk through findings or answer follow-up questions.
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09
Payment

Can I get a receipt after making payment?

Yes. Once your payment is complete, an e-receipt is sent to your registered email address, which you can keep for your records.
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10
Customization

Can I see a sample report before I buy?

Yes. Most report pages include a free sample containing the table of contents and a preview of the market data. If a sample isn't listed, request one through Contact Us and our team will send it over.
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11
Security

Is my data and payment information secure?

Yes. All payments are processed through PCI-compliant third-party gateways, and we never store your card details on our own servers. Personal information you share with us is kept 100% confidential and is never sold or shared without your consent, in line with our Privacy Policy.
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12
Enterprise

Do you offer discounts for bulk or multi-report orders?

Yes. Clients purchasing multiple reports, or requesting an enterprise-wide license across teams, can qualify for volume pricing. Share your requirement with our sales team through Contact Us for a custom quote.
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13
Support

Can I subscribe for ongoing updates on a market?

Select report categories offer a subscription option that delivers periodic updates as new data becomes available. Ask your analyst during your post-sale call, or mention it when submitting a Custom Research request.
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14
Payment

What currencies can I pay in?

Orders are billed in US Dollars (USD) by default. Depending on your payment method, your bank or card provider may convert the charge to your local currency at their prevailing exchange rate.
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15
Coverage

Do you serve clients outside the United States?

Yes. We work with clients globally, with client service centers in Bengaluru and Pune, India, alongside our headquarters in Tracy, California. Reports cover global, regional, and country-level markets depending on scope.
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16
Methodology

How often are reports updated?

Update frequency depends on the report category — fast-moving sectors like Electronics & Semiconductors are refreshed more often than slower-moving ones. The publication date and next scheduled update are listed on each report's page.
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17
Licensing

What license do I get with a purchased report?

A standard purchase includes a non-exclusive, non-transferable license for internal use within your organization. Redistribution, resale, or external publication of the content requires a separate enterprise license — see our Terms & Conditions for full detail.
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Resources that answer the bigger questions.

If your question needs more than a paragraph, these pages go into full detail.

Research Methodology

How we design studies, source data, and validate every figure in a report.

Read methodology →

Custom Research

Request a report scoped to your exact geography, segment, or timeline.

Start a request →

How to Order

A step-by-step walkthrough of purchasing a report or licensing a section.

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Terms & Conditions

Payment, delivery, refund, and licensing terms that apply to every order.

Read terms →

Still can't find your answer?

Message our sales support team directly — most questions get a reply within one business day.

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Need something more specific?

Request a scope, geography, or format tailored to your project through Custom Research.

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