Next Generation OSS And BSS Market Size & Share, By Architecture, Network (Cable and Satellite, Fixed and Wireless, Mobile, MVNE, Others) - Growth Trends, Regional Insights (U.S., Japan, South Korea, UK, Germany), Competitive Positioning, Global Forecast Report 2025-2034

Market Outlook:

Next Generation OSS & BSS Market size is set to grow from USD 64.33 billion in 2024 to USD 218.37 billion by 2034, reflecting a CAGR of more than 13% between 2025 and 2034. In 2025, the industry is estimated to generate USD 72.03 billion in revenue.

• Base Year Value (2024): USD 64.33 billion
• CAGR (2025-2034): 13%
• Forecast Year Value (2034): USD 218.37 billion
• Historical Data Period: 2021-2034
• Largest Region: North America
• Forecast Period: 2025-2034

Market Dynamics:

Growth Drivers & Opportunities

The Next Generation OSS (Operational Support Systems) and BSS (Business Support Systems) market is experiencing significant growth propelled by various factors. One of the primary growth drivers is the increasing demand for automation and digitization in telecommunications and service provider operations. As organizations seek to streamline their processes, enhance operational efficiency, and reduce costs, the adoption of next-generation OSS and BSS solutions has become essential. These systems enable real-time data processing, which is crucial for managing complex network environments and for delivering enhanced customer experiences.

Additionally, the rise of 5G technology is creating new opportunities for OSS and BSS solutions. With the rollout of 5G networks, service providers are facing new challenges related to network management, customer engagement, and service delivery. Next-generation systems can facilitate the transition to 5G by offering capabilities such as network slicing, which allows operators to create customized network experiences for different customer segments. This not only helps in catering to diverse market needs but also opens new revenue streams.

Another significant opportunity lies in the growing trend of converged services, where telecommunications, media, and technology converge. Service providers are looking to offer bundled services that integrate various forms of communication, media, and entertainment. Next-generation OSS and BSS solutions play a vital role in enabling this convergence by providing seamless billing, customer management, and service provisioning capabilities. These systems enhance the ability to deliver a unified customer experience across multiple channels.

The increasing adoption of cloud-based solutions is also fueling growth in the OSS and BSS market. Cloud technologies offer scalability, flexibility, and cost-effectiveness, attracting many service providers to migrate their operations to the cloud. This shift not only reduces the burden of maintaining on-premises infrastructure but also enables quicker deployment of new services. As service providers increasingly recognize the benefits of cloud solutions, the demand for next-generation OSS and BSS that leverage cloud technology continues to rise.

Report Scope

Report Coverage	Details
Segments Covered	Architecture, Network
Regions Covered	• North America (United States, Canada, Mexico) • Europe (Germany, United Kingdom, France, Italy, Spain, Rest of Europe) • Asia Pacific (China, Japan, South Korea, Singapore, India, Australia, Rest of APAC) • Latin America (Argentina, Brazil, Rest of South America) • Middle East & Africa (GCC, South Africa, Rest of MEA)
Company Profiled	Hewlett Packard Enterprise Development LP, Huawei Technologies, Capgemini, Accenture, Amdocs, Oracle, IBM, CSG Systems,, Sigma Software, CHR Solutions

Industry Restraints:

Despite the positive growth trajectory, the Next Generation OSS and BSS market is not without its challenges. One of the primary restraints is the significant initial investment required for implementing these advanced systems. Upgrading from legacy systems to next-generation solutions can involve substantial costs, which may deter smaller service providers from making the transition. This financial barrier often translates into a slower pace of adoption across the industry.

Moreover, the complexity associated with integrating new systems into existing IT environments poses another substantial hurdle. Many organizations run on a mix of old and new technologies, and transitioning to next-generation OSS and BSS systems necessitates careful planning and execution to ensure interoperability. The potential disruptions to ongoing operations during integration can lead to a reluctance to adopt new solutions, particularly in conservative sectors of the market.

Data privacy and security concerns also act as significant restraints. As OSS and BSS systems become more integrated with customer data and operational information, the risk of data breaches and compliance issues escalates. Service providers must navigate an increasingly complex landscape of regulations related to data protection, which can complicate system deployments and drive up costs.

Lastly, the rapid pace of technological advancement can lead to obsolescence fears among service providers. There is often hesitation to invest heavily in next-generation OSS and BSS solutions due to concerns that these systems may quickly become outdated as new technologies emerge. This uncertainty can impede decision-making processes and slow down the adoption of innovative solutions within the industry.

Regional Forecast:

North America (U.S., Canada)

The North American market for Next Generation OSS & BSS is dominated by the United States, which hosts a mature telecommunications industry and numerous technology innovators. The U.S. benefits from high levels of investment in telecommunications infrastructure, particularly in 5G and advanced network services. Canada, while smaller in market size, is experiencing growth driven by the need for enhanced customer experiences and the adoption of cloud-based OSS/BSS solutions. Both countries are seeing increasing demand for automation and artificial intelligence applications within OSS/BSS to streamline operations and enhance service delivery.

Asia Pacific (Japan, South Korea, China)

In the Asia Pacific region, China stands out as a major player due to its rapid digital transformation and massive telecommunications market. The country is increasingly adopting Next Generation OSS & BSS as telecom operators seek to manage complex networks effectively and provide superior customer service amidst enormous competition. Japan and South Korea are also key markets, characterized by their advanced technology landscape and early adoption of 5G technology. Both nations are seeing significant investments in OSS/BSS to support innovations in mobile services and IoT applications, which are driving the demand for more integrated and efficient operational systems.

Europe (UK, Germany, France)

Europe's Next Generation OSS & BSS market is led by Germany and the UK, where major telecom operators are focusing on developing more agile and responsive systems to cope with changing consumer demands and regulatory environments. Germany's strong industrial base and emphasis on technology and innovation make it a significant player in the OSS/BSS arena. In the UK, the market is evolving with a strong push towards cloud solutions and digital transformation initiatives, particularly in the wake of changing consumer behaviors and the rise of digital services. France, while slightly behind Germany and the UK, is also witnessing robust investments in OSS/BSS as providers seek to enhance operational efficiency and improve customer engagement.

Segmentation Analysis:

In terms of segmentation, the global Next Generation OSS & BSS market is analyzed on the basis of Architecture, Network.

Next Generation OSS & BSS Market Analysis

Architecture

The architecture segment of the Next Generation OSS and BSS market is evolving rapidly, primarily influenced by the shift towards cloud-based solutions. Organizations are increasingly adopting microservices and API-driven architectures to enhance flexibility and scalability. The move to cloud-native architectures allows for improved resource allocation and system integration, facilitating real-time data processing and analytics. Among sub-segments, multi-cloud architecture is expected to see significant growth, as businesses aim to avoid vendor lock-in and leverage the strengths of different cloud providers. This shift encourages seamless interoperability and fosters innovation in service delivery.

Network

The network segment is pivotal to the Next Generation OSS and BSS landscape, as it directly impacts service delivery and operational efficiency. The growing adoption of 5G technology is driving advancements in network management solutions, which are becoming more sophisticated to handle increased traffic and demand. Sub-segments that show promise include network function virtualization (NFV) and software-defined networking (SDN), both of which aim to decouple hardware from software, enhancing network agility. Additionally, the integration of artificial intelligence in network management is facilitating predictive analytics, allowing operators to preemptively address issues and optimize network performance.

Customer Experience Management

Customer experience management (CEM) within the OSS/BSS spectrum is gaining momentum as companies strive to enhance user engagement and satisfaction. This segment focuses on leveraging data analytics to personalize customer interactions and streamline service processes. Key sub-segments like journey mapping and feedback analytics are anticipated to experience substantial growth as businesses look to optimize every touchpoint in the customer lifecycle. By harnessing insights from customer behavior, organizations can tailor their offerings, resulting in improved retention and loyalty.

Billing and Revenue Management

The billing and revenue management segment is critical for ensuring monetary accuracy and fostering efficient revenue collection. With the rise of digital services and subscription models, dynamic billing systems that can adapt to changing pricing strategies are becoming essential. Sub-segments focusing on usage-based billing and real-time charging are predicted to witness significant growth. Companies are increasingly investing in advanced analytics and automation technologies that enhance transparency and reduce discrepancies in billing, ultimately improving the customer experience and operational efficiency.

Analytics and Reporting

Analytics and reporting are core components of the Next Generation OSS and BSS market, enabling companies to derive actionable insights from vast data sets. This segment is experiencing rapid growth as organizations seek to leverage big data for strategic decision-making. Key sub-segments such as predictive analytics and business intelligence are likely to lead the way, as businesses aim to anticipate market trends and consumer behavior. Enhanced reporting capabilities are essential for compliance and regulatory adherence, leading to increased investment in advanced analytics platforms that provide comprehensive visibility across operations.

Security and Compliance

The need for security and compliance has become increasingly crucial in the Next Generation OSS and BSS market, particularly with the rise of cyber threats and stringent regulations. Organizations are focusing on ensuring data protection and regulatory adherence, driving growth in security solutions that secure sensitive data during processing and transmission. Sub-segments such as identity management and access control are expected to gain traction as companies prioritize safeguarding customer information. Additionally, emerging technologies like blockchain are being explored for their potential to enhance security and provide transparency in transactions, marking an evolving landscape in security and compliance measures.

Competitive Landscape:

The competitive landscape in the Next Generation OSS & BSS Market is characterized by rapid technological advancements, increasing demand for service diversification, and a growing focus on customer experience and operational efficiency. Leading companies are investing heavily in cloud-based solutions, AI, and automation to enhance service delivery and reduce operational costs. The market is fragmented with numerous players providing specialized solutions, while collaborations and partnerships are also prevalent to leverage complementary strengths. Key trends include a shift towards digital transformation and the adoption of agile methodologies, which are driving innovation and competition among established firms and new entrants alike.

Top Market Players

1. Amdocs

2. Ericsson

3. Nokia

4. IBM

5. Oracle

6. CSG International

7. NetCracker Technology

8. Huawei

9. Accenture

10. Tata Consultancy Services