By Service
Knowledge process outsourcing is a process where companies outsource their knowledge-based tasks to third-party service providers. The services offered in knowledge process outsourcing include research and analytics, legal process outsourcing, data management, content development, and others. Research and analytics are the most commonly outsourced services in the knowledge process outsourcing market due to the increasing demand for data-driven insights and actionable information.
By Application
The knowledge process outsourcing market is segmented based on applications such as BFSI, healthcare, IT & telecom, manufacturing, pharmaceutical, and retail. In the BFSI sector, knowledge process outsourcing services are extensively used for tasks such as financial research, risk management, compliance, and customer support. The healthcare industry relies on knowledge process outsourcing for services like medical transcription, clinical data management, and revenue cycle management. The IT & telecom sector benefits from knowledge process outsourcing for services like data analysis, software development, and network management.
In the manufacturing sector, knowledge process outsourcing plays a crucial role in tasks like supply chain management, product design, and quality control. The pharmaceutical industry outsources services such as drug research, clinical trials, regulatory compliance, and pharmacovigilance to knowledge process outsourcing providers. The retail sector utilizes knowledge process outsourcing for tasks like market research, customer analytics, inventory management, and e-commerce support